Our Guarantee


Your satisfaction is our top priority


We want our customers to be amazed with the choice that My Bamboo Ltd offers, excited by the range My Bamboo Ltd provides and satisfied with the service and reliability of every interaction with us.

Our goal is to provide you with a consistently superior customer experience—whether this is your first order, or if you are an existing/repeat customer. Our Guarantee lets you know what you can and should expect from My Bamboo Ltd and what we’re doing to hold ourselves accountable should we fail in our guarantee.


We make the following guarantees:


We will provide timely, courteous service. If ever we’re discourteous, or if customers’ enquiries are not handled in a timely manner, we encourage customers to let us know.

Customer feedback will help us with our programme of continuous improvement

We will despatch and deliver customer orders by the date promised. If we fail, we’ll automatically credit that order to the value of the delivery charge.

This commitment does not apply during severe storm conditions or emergency events, if access to that premises is not available or is deemed unsafe, if the delivery company are the cause of the delay, or if extenuating circumstances prevent a timely service.

We will quickly address any problem you experience.


If you aren’t happy, we want to know. Please contact us or call 01604 385055 whenever you have a concern or a problem with your service.

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